Refund Policy
Last updated: June 6, 2026
At InfiniteRCM, we are committed to providing exceptional revenue cycle management services. This Refund Policy outlines how we handle refund requests and ensure customer satisfaction.
1. Our Commitment to Quality
We strive to deliver high-quality services that meet your expectations. If you are not completely satisfied, we want to hear from you.
Before requesting a refund, we encourage you to contact us so we can address your concerns and find a solution that works for both parties.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services have not been rendered as agreed
- Significant service failures impacting operations
- Duplicate charges or billing errors
- Services cancelled before commencement
- Documented technical failures
- Requests within 30 days of service date
3. Services Not Eligible
The following are generally not eligible for refund:
- Services fully rendered as agreed
- Work product delivered and accepted
- Administrative setup and onboarding fees
- Third-party fees (payer fees, licensing)
- Monthly subscriptions after period begins
- Customized services
4. Partial Refunds
In some cases, partial refunds may be appropriate:
- Pro-rated refunds for unused periods
- Partial refunds for incomplete projects
- Credits toward future services
- Adjustments based on deficiencies
5. Refund Request Process
To request a refund:
- Step 1: Contact us via email with account details
- Step 2: Include invoice number and service date
- Step 3: Provide clear explanation for request
- Step 4: Attach supporting documentation
- Step 5: Submit within 30 days of service date
6. Review Process
Once your request is received:
- Acknowledgment within 2 business days
- Team reviews request and documentation
- Additional information may be requested
- Decision communicated within 5-7 business days
- Decisions are final unless new info emerges
7. Processing Time
Approved refunds will be processed:
- Approval notification within 7 business days
- Credit to original payment method
- Processing time of 10-15 business days
- Credits for future invoices available
8. Cancellation Policy
For subscription-based services:
- Monthly contracts: 30 days written notice
- Annual contracts: 60 days written notice
- No refunds for months already rendered
- Early termination fees may apply
9. Dispute Resolution
If not satisfied with our decision:
- Escalate to our management team
- Request a meeting to discuss concerns
- Document additional supporting information
- Consider alternative dispute resolution
10. Service Credits
In many cases, service credits may be more appropriate:
- Credits for future services
- Extended service periods
- Priority support for existing clients
- Additional training sessions
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